IT Support Supervisor

Revel Staffing; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success in a fast-paced healthcare IT environment.

You will oversee specialists developing and delivering training while ensuring consistency and high-quality support for end users across healthcare applications.

Qualifications

• High school diploma or equivalent; 2+ years IT operations experience.
• Active HIPAA compliance credential/training.
• Strong knowledge of IT workflows, healthcare applications, data integrity, and training best practices.
• Experience leading teams, prioritizing work, and supporting remote employees.
• Strong communication, organization, documentation, and problem-solving skills.
• Ability to collaborate with clinical, operational, and technical teams.

Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists.
• Oversee design, development, and delivery of IT and healthcare application training programs.
• Support system stability, application readiness, data integrity, and compliance requirements.
• Partner with internal leaders and cross-functional teams to align training and support with organizational needs.
• Maintain and improve documentation, workflows, training materials, and support procedures.
• Monitor team performance, manage schedules and assignments, and prioritize workloads.
• Promote a service-first culture focused on accountability, collaboration, and continuous improvement.
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies.

Skills

IT operations

HIPAA compliance

IT workflows

training best practices

team leadership

communication

documentation

problem solving

cross functional collaboration

Education

High school diploma or equivalent

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast‑paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high‑quality support experience.

Key Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee the design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders and cross‑functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation, workflows, training materials, and support procedures
• Monitor team performance, manage schedules and assignments, and prioritize workloads
• Promote a service‑first culture focused on accountability, collaboration, and continuous improvement
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading teams, managing priorities, and supporting remote employees
• Strong communication, organization, documentation, and problem‑solving skills
• Ability to work collaboratively with clinical, operational, and technical teams