IT Support Supervisor

Revel Staffing; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing seeks an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This hands-on leader will support system stability, data accuracy, and compliance in a fast-paced healthcare IT environment.

The role oversees specialists responsible for developing and delivering training while ensuring a consistent, high-quality support experience.

Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience.
• Active HIPAA compliance credential/training.
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices.
• Experience leading teams, managing priorities, and supporting remote employees.
• Strong communication, organization, documentation, and problem-solving skills.
• Ability to work collaboratively with clinical, operational, and technical teams.

Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists.
• Oversee the design, development, and delivery of IT and healthcare application training programs.
• Support system stability, application readiness, data integrity, and compliance requirements.
• Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs.
• Maintain and improve documentation, workflows, training materials, and support procedures.
• Monitor team performance, manage schedules and assignments, and prioritize workloads.
• Promote a service-first culture focused on accountability, collaboration, and continuous improvement.
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies.

Skills

IT operations

HIPAA compliance

Healthcare IT

Remote team leadership

Training program design

End-user support

Documentation & workflows

Education

High school diploma or equivalent

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast‑paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee the design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders and cross‑functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation, workflows, training materials, and support procedures
• Monitor team performance, manage schedules and assignments, and prioritize workloads
• Promote a service‑first culture focused on accountability, collaboration, and continuous improvement
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading teams, managing priorities, and supporting remote employees
• Strong communication, organization, documentation, and problem‑solving skills
• Ability to work collaboratively with clinical, operational, and technical teams