IT Support Specialist: Windows, Office & Remote Help

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

John H. Carter Company, Inc. is seeking an IT Support professional in Baton Rouge, LA to manage internal/external communications, schedule installations and upgrades, and troubleshoot client/server environments.

The role covers Windows and MS Office support, with on-call responsibilities as needed. The candidate works independently in a fast-paced setting and adheres to company policies. The position requires collaboration with development and support teams to keep stakeholders informed and to

Responsibilities

• Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
• Schedule and complete installations, patches and upgrades
• Perform on-the-spot client/server maintenance and troubleshooting
• Application support and troubleshooting of MS Windows platforms
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
• Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
• Ability to work independently in a fast-paced environment
• Follow John H. Carter Co., Inc. policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.

Job description

John H. Carter Company, Inc. is seeking an IT Support professional in Baton Rouge, LA to manage internal/external communications, schedule installations and upgrades, and troubleshoot client/server environments.

The role covers Windows and MS Office support, with on-call responsibilities as needed. The candidate works independently in a fast-paced setting and adheres to company policies. The position requires collaboration with development and support teams to keep stakeholders informed and to