IT Support Specialist: Windows & Mac Troubleshooter

Vermeer; Pella (IA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Vermeer is seeking an IT Support Specialist in Pella, IA to assist employees worldwide with computer usage and issues. You will triage requests via multiple channels, escalate when needed, and document resolutions. The role involves hands-on hardware preparation for PC and Mac deployments.

Ideal candidates have an associate IT degree or equivalent experience, plus knowledge of Active Directory, Windows, Mac, and Linux OS, hardware, and Microsoft Office. Occasional travel may be required.

Qualifications

• Associates Degree in Information Technology preferred; or equivalent experience.
• Knowledge of Active Directory.
• Detailed knowledge of Windows Operating Systems.
• Knowledge of Mac and Linux Operating Systems desired.
• Knowledge of computer hardware components.
• Proficiency with Microsoft Office.
• Ability to monitor network lines and create patch cables.

Responsibilities

• Provide customer service to employees via phone, email, chat, or in-person.
• Create and escalate tickets to document issues and resolutions.
• Troubleshoot, diagnose, research, and document problems.
• Prepare hardware for deployment for PCs and Macs.

Skills

Troubleshooting

Ticketing

Customer service

Documentation

Team collaboration

Education

Associate degree in Information Technology

Tools

Active Directory

Windows operating systems

Mac operating systems

Linux operating systems

Microsoft Office

PC hardware

Network patch cables

Job description

Vermeer is seeking an IT Support Specialist in Pella, IA to assist employees worldwide with computer usage and issues. You will triage requests via multiple channels, escalate when needed, and document resolutions. The role involves hands-on hardware preparation for PC and Mac deployments.

Ideal candidates have an associate IT degree or equivalent experience, plus knowledge of Active Directory, Windows, Mac, and Linux OS, hardware, and Microsoft Office. Occasional travel may be required.