IT Support Technician II: Windows/Mac, Intune & VPN

Peter Millar; Raleigh (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Peter Millar is seeking an IT Support Technician II to support a mix of Windows and Mac workstations, handle tier-1 and tier-2 IT tasks, and coordinate onboarding/offboarding for users. The role includes VPN troubleshooting, asset management, and collaboration with IT and external vendors in a fast-paced corporate environment.

The candidate will help develop training materials and documentation, assist in process improvements, and participate in on-call rotations to ensure reliable user support.

Qualifications

• Bachelor's Degree in Computer Science or Information Systems strongly preferred.
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Responsibilities

• Provide tier 1 & 2 support for Windows and Mac computers (hardware/software).
• Coordinate onboarding and upgrade activities; build new devices for onboarding.
• Maintain End User Asset Management process and documentation.
• Troubleshoot OS/app issues and assist with VPN and remote staff support.
• Mentor and train new help desk staff; collaborate with IT team and vendors.

Skills

Intune

Kandji

VPN concepts

Network troubleshooting

Documentation

Customer service

Education

Bachelor's Degree in Computer Science or Information Systems

Job description

Peter Millar is seeking an IT Support Technician II to support a mix of Windows and Mac workstations, handle tier-1 and tier-2 IT tasks, and coordinate onboarding/offboarding for users. The role includes VPN troubleshooting, asset management, and collaboration with IT and external vendors in a fast-paced corporate environment.

The candidate will help develop training materials and documentation, assist in process improvements, and participate in on-call rotations to ensure reliable user support.