IT Support Technician II: Windows & End-User Support

Chestnut Health Systems; Bloomington (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Chestnut Health Systems is seeking an IT Support Technician to configure and deploy hardware, troubleshoot IT issues, and provide user support across the organization. You will work both independently and with the team on infrastructure projects, ensuring high standards of confidentiality and professionalism.

The role requires minimum two years of IT support experience, hands-on Windows 10/11 and Office 365 skills, and the ability to lift up to 40 pounds.

Qualifications

• Minimum two years of IT support experience.
• Associate degree or equivalent certifications (e.g., Microsoft, CompTIA).
• Hands-on experience with Windows 10/11, Office 365, PC troubleshooting, and peripherals.

Responsibilities

• Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
• Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools.
• Provide end-user application training and ongoing support to staff as needed.
• Assist in system maintenance, networking, and infrastructure projects with the Network Systems Manager or IS& Security Manager.
• Manage the computer storage room and maintain inventory records.
• Uphold Chestnut Health Systems’ commitment to customer service excellence through professional communication and responsiveness.
• Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
• Additional duties as assigned by management.

Skills

IT support experience

Windows 10/11

Office 365

PC troubleshooting

Mobile devices

Printers & scanners

Customer communication

Education

Associate degree or certifications

Tools

Microsoft Office 365

Job description

Chestnut Health Systems is seeking an IT Support Technician to configure and deploy hardware, troubleshoot IT issues, and provide user support across the organization. You will work both independently and with the team on infrastructure projects, ensuring high standards of confidentiality and professionalism.

The role requires minimum two years of IT support experience, hands-on Windows 10/11 and Office 365 skills, and the ability to lift up to 40 pounds.