IT Support Specialist — Windows, Azure & Remote/On-Site

LEARN Regional Educational Service Center; Old Lyme (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

LEARN Regional Educational Service Center in Connecticut invites candidates to apply for a full-time Information Technology Specialist opening.

The role will support client computing and peripheral systems, including installation, imaging, and ongoing maintenance, with remote and on-site software installation and maintenance updates. Candidates will collaborate with the IT team, monitor support tickets, and contribute to policy development under the Director of Information Technology.

Qualifications

• Demonstrate a high level of facility with Windows client operating system.
• Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
• Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Support Azure, Google and MDM's.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Skills

Windows

macOS

TCP/IP

DNS

DHCP

Subnetting

Router configuration

Education

Microsoft Certified Professional (MCP)

Tools

Azure

Google Admin

MDM

Job description

LEARN Regional Educational Service Center in Connecticut invites candidates to apply for a full-time Information Technology Specialist opening.

The role will support client computing and peripheral systems, including installation, imaging, and ongoing maintenance, with remote and on-site software installation and maintenance updates. Candidates will collaborate with the IT team, monitor support tickets, and contribute to policy development under the Director of Information Technology.