IT Support Specialist – User & Tech Troubleshooting

Synthomer plc

Kentucky

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

Discretionary global bonus scheme

LTIP – for senior positions

Company car or car allowance

Healthcare

Parental leave

Learning & development opportunities

Wellbeing program

Retirement / pension contributions

Culture of Inclusion

Job summary

Synthomer plc seeks an Information Technology Solutions Center (ITSC) Specialist to be the first point of contact for the PC user community, providing hardware, software, networking and mobile-device support.

Working with end-users and technology teams, you resolve incidents, adhere to SLAs, and collaborate in a team-based environment to deliver excellent customer service. Reporting to the IT Customer and Process Excellence Manager, this role offers global benefits and learning opportunities.

Qualifications

Bachelor's degree in IT or related field.
Experience providing first-line IT support.
Familiarity with SLAs and incident response.

Responsibilities

Provide first-line IT support for PC hardware, software, networking and mobile devices.
Resolve incidents and requests, document steps, and meet SLAs.
Collaborate with IT teams to implement fixes and improvements.