Technical Support Specialist: Help Desk & Networking

Synxglobal; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

SynXGlobal Inc. seeks a capable Technical Support professional to act as the initial contact for client and staff inquiries, document issues, and assist with hardware and software troubleshooting.

You will attend client meetings, update logs, and help create training materials to improve incidents resolution. Responsibilities include resolving network interruptions, monitoring systems, and maintaining documentation for warranties and guides.

Qualifications

• A bachelor's degree in computer science or related technology field is preferred.
• Industry-specific certification in relevant computer languages or software may be required.
• 1-3 years of relevant experience in a customer-focused role involving technical knowledge of a company's products and services.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Ability to prioritize and manage several milestones and projects efficiently.
• Extensive experience working with Windows and Mac OS operating systems.
• Accept constructive criticism and customer feedback regarding their experience with software or IT services.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

Responsibilities

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Actively update, maintain and monitor all aspects of computer networks

Skills

Customer service

Professional communication

Time management

Prioritization

Interpersonal skills

Education

Bachelor's degree in computer science or related technology field

Tools

Zendesk

Job description

SynXGlobal Inc. seeks a capable Technical Support professional to act as the initial contact for client and staff inquiries, document issues, and assist with hardware and software troubleshooting.

You will attend client meetings, update logs, and help create training materials to improve incidents resolution. Responsibilities include resolving network interruptions, monitoring systems, and maintaining documentation for warranties and guides.