IT Helpdesk Specialist - Tech Support & Customer Service

Synthomer plc; Beachwood (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Discretionary global bonus

LTIP (Long-Term Incentive Plan)

Company car or car allowance

Healthcare

Parental leave and family support

Learning & development

Retirement / pension contributions

Culture of Inclusion

Global reward & recognition programs

Job summary

Synthomer is seeking an Information Technology Solutions Center (ITSC) Specialist in Ohio. You will be the first point of contact for the PC user community, providing technical support for hardware, software, networking, and mobile devices, and ensuring incidents are analyzed, resolved, and reported under SLAs.

You will report to the IT Customer and Process Excellence Manager and work in a collaborative team to deliver excellent customer service while aligning with global benefits that include

Responsibilities

• Provide technical and troubleshooting support for computer hardware, software, networking, and mobile devices.
• Ensure incidents are analyzed, resolved, and reported back in accordance with SLAs.

Job description

Synthomer is seeking an Information Technology Solutions Center (ITSC) Specialist in Ohio. You will be the first point of contact for the PC user community, providing technical support for hardware, software, networking, and mobile devices, and ensuring incidents are analyzed, resolved, and reported under SLAs.

You will report to the IT Customer and Process Excellence Manager and work in a collaborative team to deliver excellent customer service while aligning with global benefits that include