IT Support Specialist | TS/SCI, On-Site Annapolis Junction

General Dynamics Information Technology, Inc.

Maryland

On-site

USD 90,000 - 130,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

401K with company match

Comprehensive health packages

Internal mobility team

Job summary

General Dynamics Information Technology, Inc. seeks an Information Technology Support Specialist to deliver technical support for computer systems, software, and hardware on-site in Annapolis Junction, MD.

The role requires a TS/SCI w/Poly clearance and US citizenship, with a Monday–Friday 4pm–12am shift. The candidate will respond to a variety of queries, troubleshoot issues, and provide guidance to junior staff while supporting remote access and cloud infrastructure tasks as part of a

Qualifications

5+ years of related experience.
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
TS/SCI w/Poly security clearance.
Maintains current knowledge of relevant technology as assigned.
Location: On-Site in Annapolis Junction, MD.
CompTIA Security+ certification.
US Citizenship required.
Shift: M-F 4pm-12am.
This position is mission essential, may include work on holidays when required.

Responsibilities

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.