Tier 1 IT Help Desk Specialist - TS/SCI Eligible (Onsite)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical plan options

401(k) plan with company match

Flexible work weeks

Job summary

General Dynamics Information Technology, Inc. is seeking a Junior Help Desk Technician to deliver world‑class IT support to a federal client in Washington, DC.

This role serves as the first contact for issue resolution, requiring strong technical skills and exceptional customer service in a fast-paced environment. You will handle routine troubleshooting, desktop setup, and identity management tasks while aiming for premium service delivery.

Qualifications

• High School Diploma/GED with 2–3 years of related technical support experience, or an IT-related degree (Associate/Bachelor).
• CompTIA Security+ certification required upon hire.
• Active Top Secret clearance with SCI eligibility.
• Experience with desktop/notebook troubleshooting and basic enterprise ticketing.

Responsibilities

• Provide routine Tier 1 technical support via phone, chat, email, and deskside assistance.
• Maintain professional, empathetic customer service and white‑glove experience.
• Operate with minimal supervision on routine technical tasks and standard desktops.
• Assist on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices.
• Perform basic Tier 1 troubleshooting of Windows and MacOS.
• Use standard tools for identity management (e.g., unlocking accounts, verifying domain).
• Document and manage incidents in the ticketing system with timely updates.
• Provide proactive follow-ups to ensure issue resolution before closing tickets.
• Share common issues and solutions with peers to improve service delivery.
• Meet SLAs and maintain high customer feedback ratings.

Skills

Customer Service

Information Technology (IT) Support

Problem Resolution

Education

Bachelor’s Degree or higher in an IT-related discipline

Tools

Active Directory exposure

Ticketing system (enterprise)

Job description

General Dynamics Information Technology, Inc. is seeking a Junior Help Desk Technician to deliver world‑class IT support to a federal client in Washington, DC.

This role serves as the first contact for issue resolution, requiring strong technical skills and exceptional customer service in a fast-paced environment. You will handle routine troubleshooting, desktop setup, and identity management tasks while aiming for premium service delivery.