Help Desk Technician IV | TS/SCI Clearance

General Dynamics Information Technology (GDIT); Annapolis (MD); On-site; USD 4,133,000 - 4,587,000; Full time

Benefits offered by this job

401K match

Health benefits

Education & certifications

Paid vacation

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to support customers at a U.S. government site in Annapolis, MD. This role operates in a 40-hour week, on-site schedule, with Top Secret/SCI clearance and polygraph requirements.

Responsibilities include troubleshooting hardware/software, handling calls or tickets, and maintaining service records. Required Security+ CE and PWS 9.1 certifications, citizenship, and 4+ years of experience are noted in the posting.

Qualifications

• 4+ years of related experience required.
• HS diploma plus experience is acceptable in some cases.
• Security+ CE and PWS 9.1 certifications required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems and answer queries by telephone or self-service ticket.
• Diagnose, identify, isolate, and analyze problems using historical records.
• Route calls to product line or system support specialists as needed.
• Maintain and update records in tracking databases; alert on recurring issues.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

HS diploma

Job description

General Dynamics Information Technology is seeking a Help Desk Technician to support customers at a U.S. government site in Annapolis, MD. This role operates in a 40-hour week, on-site schedule, with Top Secret/SCI clearance and polygraph requirements.

Responsibilities include troubleshooting hardware/software, handling calls or tickets, and maintaining service records. Required Security+ CE and PWS 9.1 certifications, citizenship, and 4+ years of experience are noted in the posting.