IT Support Specialist – Travel-Ready & Multi-Site

Mister Car Wash, Inc.

Milwaukee, Colorado Springs, Des Moines (WI, CO, IA)

On-site

USD 30,000 - 47,000

Full time

2 days ago

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Job summary

Mister Car Wash, Inc. is seeking an IT Support Tech to join our team. Provide Tier 1–2 IT support for internal users across multiple sites, troubleshoot hardware and software via the service desk, and escalate when needed.

You'll configure desktops, laptops, and peripherals, support LAN/WAN and VOIP connectivity, and maintain documentation in the ticketing system. Willingness to travel up to 25% and strong customer service skills are essential.

Qualifications

High school diploma or GED required.
Associate's degree in IT or related field preferred.
Minimum 2 years IT support or related experience.
Familiarity with Microsoft Office Suite and service desk platforms.
Experience supporting diverse IT environments and troubleshooting hardware/software issues.
Licenses/Certifications (preferred): CompTIA Fundamentals +/ CompTIA A+ or Comparable.

Responsibilities

Provide Tier 1–2 IT support for internal users across multiple sites.
Diagnose and troubleshoot hardware and software via the service desk.
Build and configure desktops, laptops, and peripheral devices.
Perform installs, updates, patching, and maintenance of software and IT assets per company standards.
Support lifecycle management of IT equipment across locations.
Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting.
Develop and update technical documentation and user guides.
Maintain service records in the ticketing platform.