Senior IT Support Specialist — Networks, Systems & Docs

Mister Car Wash, Inc.

Minneapolis (MN)

Hybrid

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Mister Car Wash, Inc. is seeking an IT Support Technician to provide Tier 1-2 technical support for internal users across multiple sites.

You will diagnose hardware/software issues, configure desktops and laptops, and assist with network connectivity, documentation, and equipment lifecycle management. Ideal candidates have at least 2 years in IT support, familiarity with Microsoft Office and service desk platforms, and CompTIA certifications.

Qualifications

Minimum of 2 years of IT support experience
Familiarity with Microsoft Office Suite and service desk platforms
Experience supporting diverse IT environments and troubleshooting hardware/software issues
CompTIA Fundamentals+ or CompTIA A+ or comparable

Responsibilities

Deliver Tier 1-2 support for internal users across multiple sites
Resolve a broad range of hardware and software issues via the service desk
Independently diagnose and troubleshoot complex problems
Foster relationships with end users through responsive communication and issue resolution
Build and configure systems including desktops, laptops, and peripheral devices
Perform installs, updates, patching, and preventative maintenance of software and IT assets
Support lifecycle management of IT equipment across locations
Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
Monitor and maintain network devices, addressing routine performance issues
Develop and update technical documentation and user guides
Maintain service records in the ticketing platform