IT Support Tech — Remote & Onsite Helpdesk Pro

Mister Car Wash; Tucson (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

Mister Car Wash is seeking an IT Support Tech to join our team. You will provide Tier 1-2 support for internal users across multiple sites, diagnosing hardware and software issues, and escalate when needed.

The role includes configuring desktops, laptops, and devices, performing updates and maintenance, and supporting network connectivity. You will create user guides, maintain service records, and build strong relationships with end users through clear communication.

Qualifications

• Minimum 2 years of IT support experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.

Responsibilities

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; Escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Time management

Multi-tasking

IT systems

Education

High school diploma or GED

Associate's degree in Information Technology

Tools

Microsoft Office Suite

Job description

Mister Car Wash is seeking an IT Support Tech to join our team. You will provide Tier 1-2 support for internal users across multiple sites, diagnosing hardware and software issues, and escalate when needed.

The role includes configuring desktops, laptops, and devices, performing updates and maintenance, and supporting network connectivity. You will create user guides, maintain service records, and build strong relationships with end users through clear communication.