IT Support Pro: Hardware, Networks & User Help

Mister Car Wash, Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Tech to deliver Tier 1–2 support for internal users across multiple sites in Florida. The role includes troubleshooting hardware and software, configuring desktops and peripherals, and maintaining IT assets per company standards.

Ideal candidates have 2+ years IT support experience, strong customer service skills, and familiarity with Microsoft Office Suite and service desk platforms. Travel up to 25% may be required.

Qualifications

• High school diploma or GED required.
• Associate's degree in Information Technology or related field preferred.
• Minimum of 2 years IT support experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• CompTIA Fundamentals+ or CompTIA A+ or comparable preferred.

Responsibilities

• Provide Tier 1–2 IT support for internal users across multiple sites.
• Diagnose and troubleshoot hardware and software issues via the service desk.
• Build and configure desktops, laptops, and peripheral devices.
• Install updates, patches, and preventive maintenance of IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Develop and update technical documentation and user guides.

Skills

Customer service

Communication

Multi-tasking

Troubleshooting

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Service desk software

Microsoft Office 365

Network troubleshooting

Job description

Mister Car Wash, Inc. is seeking an IT Support Tech to deliver Tier 1–2 support for internal users across multiple sites in Florida. The role includes troubleshooting hardware and software, configuring desktops and peripherals, and maintaining IT assets per company standards.

Ideal candidates have 2+ years IT support experience, strong customer service skills, and familiarity with Microsoft Office Suite and service desk platforms. Travel up to 25% may be required.