IT Support Tech: Tier 2 Help Desk & Networking

Mister Car Wash, Inc.; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Tech to provide Tier 1–2 support for internal users across multiple sites. You will diagnose and resolve hardware/software issues via the service desk and build/configure IT systems per standards.

The role requires a minimum of 2 years in IT support, familiarity with Microsoft Office and service desk platforms, and the ability to travel up to 25%. High school diploma or GED is required; an associate degree in IT is preferred.

Qualifications

• High school diploma or GED required.
• Associate’s degree in Information Technology or related field preferred.
• Minimum of 2 years IT support experience.
• Certifications (preferred): CompTIA Fundamentals+ or CompTIA A+ or Comparable.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

Customer service

Communication

Time management

Multi-tasking

IT systems knowledge

Willingness to travel

Education

High school diploma or GED

Associate’s degree in IT or related field

Tools

Microsoft Office Suite

Service desk platforms

Job description

Mister Car Wash, Inc. is seeking an IT Support Tech to provide Tier 1–2 support for internal users across multiple sites. You will diagnose and resolve hardware/software issues via the service desk and build/configure IT systems per standards.

The role requires a minimum of 2 years in IT support, familiarity with Microsoft Office and service desk platforms, and the ability to travel up to 25%. High school diploma or GED is required; an associate degree in IT is preferred.