Senior IT Support Tech — Hybrid, Growth & Impact

Mister Car Wash; Modesto (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, vision, dental

PTO

401k

On-site Fitness Gym

Bike Share

Employee Game Room

Job summary

Mister Car Wash is seeking an IT Support Technician to maintain secure, stable IT operations for internal users across multiple sites. You will diagnose hardware and software issues, build and configure desktops and peripherals, and support software lifecycle management in a fast-growing environment.

You will work both onsite and remotely, travel up to 25%, and contribute to documentation and end-user training. A minimum of 2 years in IT support plus certifications like CompTIA A+ are preferred.

Qualifications

• Minimum of 2 years IT support or related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Install, updates, patching, and preventive maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

IT support experience

Microsoft Office familiarity

Service desk experience

Customer service

Communication skills

Multi-tasking

Travel readiness

Education

High school diploma or GED

Associate’s degree in IT or related field

Tools

CompTIA A+ or Comparable

Service desk platforms

Job description

Mister Car Wash is seeking an IT Support Technician to maintain secure, stable IT operations for internal users across multiple sites. You will diagnose hardware and software issues, build and configure desktops and peripherals, and support software lifecycle management in a fast-growing environment.

You will work both onsite and remotely, travel up to 25%, and contribute to documentation and end-user training. A minimum of 2 years in IT support plus certifications like CompTIA A+ are preferred.