IT Support Specialist | Tier 1/2 Helpdesk, Flexible Hours

Harmony Senior Services; Roanoke (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k + Benefits Packages

Training, Development & Career Ladder

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services is seeking an IT Support Specialist to join our IT department in Roanoke, VA. The role provides Tier 1 and 2 help desk support for computer systems, hardware, and software at the corporate office and across Harmony locations.

The ideal candidate has an associate degree with two+ years of experience (bachelor's preferred) and is proficient with Windows desktops, devices, CCTV, and TCP/IP networks. Willingness to travel up to 50% is required.

Qualifications

• Associate degree with two or more years direct experience or equivalent combination of education and experience.
• Bachelor's degree preferred.
• Relevant IT certifications preferred.
• Experience with Windows Desktops, peripherals, cell phones & CCTV.

Responsibilities

• Provide remote support and desk-side problem resolution for users of computer software, hardware, and peripherals.
• Grant access, change, and reset passwords.
• Learn internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment including cell phones and CCTV systems.
• Effectively utilize and manage the IT Helpdesk System.
• Understanding of TCP/IP based devices.
• Command Line Experience
• Critical System Response and monitoring.
• RMM Tool Usage Experience
• Other duties as assigned by management

Skills

Customer service

Problem solving

Multitasking

Teamwork

Communication

Education

Associate degree

Bachelor's degree preferred

IT certifications preferred

Job description

Harmony Senior Services is seeking an IT Support Specialist to join our IT department in Roanoke, VA. The role provides Tier 1 and 2 help desk support for computer systems, hardware, and software at the corporate office and across Harmony locations.

The ideal candidate has an associate degree with two+ years of experience (bachelor's preferred) and is proficient with Windows desktops, devices, CCTV, and TCP/IP networks. Willingness to travel up to 50% is required.