IT Support Specialist

Harmony Senior Services LLC; Virginia (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401k + Benefits Packages

Training & Career Laddering

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services LLC is seeking an IT Support Specialist to join its Roanoke corporate IT department. This role provides Tier 1 and 2 help desk support for computer systems, hardware, and software from the Roanoke office, with duties spanning remote and desk-side support and travel to Harmony locations as needed.

The ideal candidate holds an associate degree with experience and may have a bachelor's degree or certifications.

Qualifications

• Associate degree with two or more years direct experience; or equivalent combination of education and experience.
• Bachelor's degree preferred.
• Relevant IT certifications preferred.
• Experience with Windows Desktops, peripherals, cell phones & CCTV
• Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
• Ability to communicate effectively to technical and non-technical audiences
• Competency in the Microsoft Office Suite
• Good problem-solving skills
• Good organizational skills with the ability to multitask in a fast-paced environment
• Ability to work well with others
• Must have a dedication to continually update knowledge and keep up to date on technical advances
• Willingness to travel up to 50% to community sites

Responsibilities

• Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
• Grant access, change, and re-set passwords.
• Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
• Identify, troubleshoot, resolve, and elevate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
• Effectively utilize and manage the IT Helpdesk System
• Understanding of TCP/IP based Devices
• Command Line Experience
• Critical System Response and monitoring RMM Tool Usage Experience
• Other duties as assigned by management

Skills

Effective communication

Problem-solving

Multitasking

Team collaboration

Education

Associate degree or higher

Bachelor's degree preferred

Relevant IT certifications preferred

Tools

Windows Desktops

CCTV systems

Cell phones

Printer support

RMM Tool

TCP/IP devices

Command Line

Microsoft Office Suite

Job description

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 Job Description Harmony Senior Services is seeking to add a IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA. The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.

Responsibilities

• Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
• Grant access, change, and re-set passwords.
• Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
• Identify, troubleshoot, resolve, and elevate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
• Effectively utilize and manage the IT Helpdesk System
• Understanding of TCP/IP based Devices
• Command Line Experience
• Critical System Response and monitoring RMM Tool Usage Experience
• Other duties as assigned by management

Requirements

• Associate degree with two or more years direct experience; or equivalent combination of education and experience.
• Bachelor's degree preferred.
• Relevant IT certifications preferred.
• Experience with Windows Desktops, peripherals, cell phones & CCTV
• Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
• Ability to communicate effectively to technical and non-technical audiences
• Competency in the Microsoft Office Suite
• Good problem-solving skills
• Good organizational skills with the ability to multitask in a fast-paced environment
• Ability to work well with others
• Must have a dedication to continually update knowledge and keep up to date on technical advances
• Willingness to travel up to 50% to community sites
• Able to sit or stand for extended periods of time.
• Able to use keyboard and mouse while completing assigned tasks.
• Bend and reach with hands and arms on a regular basis.
• Able to lift and carry up to 50 pounds occasionally.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling

Harmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45+ locations across the United States. Harmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family. We are a family serving families. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team. Begin your journey with Harmony Senior Services and join one of the leaders in the senior living industry today! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.