Tier 1 IT Support Specialist

Choate, Hall & Stewart LLP; Boston (MA); Vor Ort; USD 65.000 - 91.000; Vollzeit

Zusammenfassung

Choate, Hall & Stewart LLP is seeking a Help Desk Analyst to provide Tier 1 support for internal and external clients with superb customer service. The role involves troubleshooting, routine IT tasks, and collaboration with senior staff.

You will document issues in the ITSM system and assist with onboarding, moves, and AV setups. The position requires 1–2 years of help desk experience, strong Windows 11 and Office 365 knowledge, and excellent communication.

Qualifikationen

• Experience in a help desk role.
• Strong knowledge of Windows 11 and Office 365.
• Excellent verbal and written communication.
• Ability to multitask and work under deadlines.

Aufgaben

• Provide Tier 1 phone and remote support for internal and external users.
• Troubleshoot, document findings, and escalate as needed.
• Maintain knowledge of Firm applications and SOPs.
• Document incidents and resolutions in the ITSM system.
• Assist with onboarding, moves, and workstation deployments.
• Support audiovisual equipment and conference room tech.
• Contribute to process improvements and training initiatives.

Kenntnisse

Help desk experience

Windows 11

Office 365

Strong communication

Ausbildung

Bachelor's degree preferred

Tools

ITSM platform

Jobbeschreibung

Choate, Hall & Stewart LLP is seeking a Help Desk Analyst to provide Tier 1 support for internal and external clients with superb customer service. The role involves troubleshooting, routine IT tasks, and collaboration with senior staff.

You will document issues in the ITSM system and assist with onboarding, moves, and AV setups. The position requires 1–2 years of help desk experience, strong Windows 11 and Office 365 knowledge, and excellent communication.