IT Support Specialist - Flexible Scheduling & Travel Ready

Harmony Senior Services LLC; Virginia (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401k + Benefits Packages

Training & Career Laddering

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services LLC is seeking an IT Support Specialist to join its Roanoke corporate IT department. This role provides Tier 1 and 2 help desk support for computer systems, hardware, and software from the Roanoke office, with duties spanning remote and desk-side support and travel to Harmony locations as needed.

The ideal candidate holds an associate degree with experience and may have a bachelor's degree or certifications.

Qualifications

• Associate degree with two or more years direct experience; or equivalent combination of education and experience.
• Bachelor's degree preferred.
• Relevant IT certifications preferred.
• Experience with Windows Desktops, peripherals, cell phones & CCTV
• Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
• Ability to communicate effectively to technical and non-technical audiences
• Competency in the Microsoft Office Suite
• Good problem-solving skills
• Good organizational skills with the ability to multitask in a fast-paced environment
• Ability to work well with others
• Must have a dedication to continually update knowledge and keep up to date on technical advances
• Willingness to travel up to 50% to community sites

Responsibilities

• Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
• Grant access, change, and re-set passwords.
• Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
• Identify, troubleshoot, resolve, and elevate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
• Effectively utilize and manage the IT Helpdesk System
• Understanding of TCP/IP based Devices
• Command Line Experience
• Critical System Response and monitoring RMM Tool Usage Experience
• Other duties as assigned by management

Skills

Effective communication

Problem-solving

Multitasking

Team collaboration

Education

Associate degree or higher

Bachelor's degree preferred

Relevant IT certifications preferred

Tools

Windows Desktops

CCTV systems

Cell phones

Printer support

RMM Tool

TCP/IP devices

Command Line

Microsoft Office Suite

Job description

Harmony Senior Services LLC is seeking an IT Support Specialist to join its Roanoke corporate IT department. This role provides Tier 1 and 2 help desk support for computer systems, hardware, and software from the Roanoke office, with duties spanning remote and desk-side support and travel to Harmony locations as needed.

The ideal candidate holds an associate degree with experience and may have a bachelor's degree or certifications.