IT Support Specialist - Tech Troubleshooter & Service

HDR; Arlington (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

HDR, Inc. seeks an IT Support Specialist to enable staff with reliable computing resources and superior service. You will diagnose hardware and software issues, support enterprise applications, and contribute to IT projects.

This on-site role requires 6:00 AM–6:00 PM shifts with on-call flexibility and a focus on customer care. Ideal candidates will have an Associate's degree in CS/MIS or equivalent experience, plus 1+ year of technical support across PC, networks, and servers, and familiarity

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• At least 1 year of experience in technical support of PC, networks and servers.
• Excellent client service and interpersonal/communication skills.
• On-site availability with flexible 6:00 AM–6:00 PM shifts and on-call as needed.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to achieve efficient and effective use of computing technology.
• Provide advanced troubleshooting on complicated IT issues.
• Provide desk side training for enterprise applications.
• Participate in enterprise IT projects and initiatives.
• Maintain inventory of desktops, laptops, printers, and other assets.

Skills

Windows 10/11

Office 365

PC Hardware

Customer Service

Troubleshooting

IT Support

Education

Associate's degree in CS/MIS-related area

Tools

ProjectWise

AutoCAD

MicroStation

GIS

Job description

HDR, Inc. seeks an IT Support Specialist to enable staff with reliable computing resources and superior service. You will diagnose hardware and software issues, support enterprise applications, and contribute to IT projects.

This on-site role requires 6:00 AM–6:00 PM shifts with on-call flexibility and a focus on customer care. Ideal candidates will have an Associate's degree in CS/MIS or equivalent experience, plus 1+ year of technical support across PC, networks, and servers, and familiarity