IT Support Specialist – Office, Warehouse, Production

QualiTech; Chaska (MN); On-site; USD 52,000 - 72,000; Full time

Job summary

Quali Tech, LLC is seeking an organized IT Specialist to provide on-site technology support for offices, warehouse, and production environments. You will troubleshoot Windows devices, manage printing, and support Microsoft 365 applications and Teams.

This role offers variety across enterprise and manufacturing tech, with hands-on tasks from device setup to basic network checks, and opportunities to contribute to reliability improvements with the IT and Operations teams.

Qualifications

• 1–3 years IT support, help desk, desktop support, or field support experience.
• Troubleshooting Windows devices, peripherals, printing, mobile hardware, and basic networking.
• Service-first approach, clear communication, sound judgment, and ability to work independently.
• Comfort working in office and active manufacturing settings with hands-on tasks such as equipment setup, cable work, and battery swaps.

Responsibilities

• Provide responsive, on-site technology support for employees in office, warehouse, and production environments.
• Troubleshoot Windows computers, laptops, docks, monitors, peripherals, conference room technology, and common business applications.
• Support wireless handheld computers, barcode scanners, industrial label printers, and related connectivity and printing workflows.
• Configure, image, deploy, maintain, and recover PCs, mobile devices, printers, and shop-floor hardware.
• Support Microsoft 365 applications and Teams, along with user onboarding, offboarding, account setup, and equipment deployment.
• Prioritize incidents that affect production, communicate status clearly, and follow issues through resolution.
• Perform routine patching, device health checks, asset management, and basic network or infrastructure troubleshooting.
• Document solutions and procedures, identify recurring issues, and partner with IT and Operations on reliability improvements.

Skills

Windows troubleshooting

Customer service

Independent work

Physical capability

Tools

Microsoft 365

Teams

Power Platform

NinjaOne

SOTI MDM

Dynamics 365

Job description

Quali Tech, LLC is seeking an organized IT Specialist to provide on-site technology support for offices, warehouse, and production environments. You will troubleshoot Windows devices, manage printing, and support Microsoft 365 applications and Teams.

This role offers variety across enterprise and manufacturing tech, with hands-on tasks from device setup to basic network checks, and opportunities to contribute to reliability improvements with the IT and Operations teams.