IT Support Specialist (Tampa)

Prosum; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Prosum is seeking an IT Support Specialist to deliver end-user technical support for internal staff in Tampa, onsite. This 6-month contract role focuses on providing Tier 1–2 help desk support, provisioning laptops, identity access management, and maintaining ITSM workflows to meet SLAs.

The ideal candidate will support macOS and Windows, manage Jamf Pro and Intune, and work with Google Workspace, Slack, Zoom, and Microsoft 365, aligning with security standards and asset management.

Qualifications

• 2+ years in enterprise IT support/Help Desk or End User Services.
• Proficient in macOS and Windows with corporate network experience.
• Hands-on with identity platforms (Okta, Active Directory) and MDM (Jamf Pro, Intune).
• Experience managing cloud tools (Google Workspace, Slack, Zoom, Jira/Confluence).
• Strong analytical Troubleshooting with a methodical approach.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and OS across global offices and remote setups.
• Handle onboarding/offboarding including laptop provisioning and identity lifecycle access (Okta, AD).
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, Microsoft 365).
• Coordinate with IT Infrastructure and InfoSec to deploy patches and enforce endpoint compliance.
• Maintain hardware inventory and coordinate repairs, warranties, and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

2+ years experience

macOS support

Windows support

Identity & Access Management

SaaS administration

Troubleshooting

customer service

Tools

Jamf Pro

Microsoft Intune

Okta

Active Directory

Jira Service Management

ServiceNow

Google Workspace

Slack

Zoom

Microsoft 365

Confluence

Job description

## IT Support Specialist (Tampa)**Tampa,FL93013**Employment Type:ContractJob Number: 25913Remote Options: Onsite## Job Description**Title:** IT Support Specialist **Location:** Tampa, FL (onsite) **Duration:** 6 month contract **Pay Rate:** $32/hour Description---Job Brief: As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology. Responsibilities: • Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups. • Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory). • Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets. • Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms. • Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance. • Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes. • Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs). Requirements: • Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role. • OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment. • Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune). • Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence. • Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues. • Culture Fit: Alignment with company's core values—Openness, Optimism, and Ownership—and a customer-first service mindset.