IT Support Specialist

Aureate Development; Tampa (FL); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

PTO

Medical

Health

Dental

Job summary

Aureate Group in Tampa, FL is hiring an in-house IT Support Specialist to move day-to-day IT support in-house from our MSP. You will be the go-to person for employee technology, handling onboarding and offboarding, license management, and end-user support across Windows, macOS, iOS, and Microsoft 365.

You will implement an internal ticketing system, maintain device inventories, ensure security basics like MFA, and assist with email security and account management.

Qualifications

• 2+ years in an IT support, help desk, or desktop support role.
• Hands-on experience administering Microsoft 365: admin center, Exchange Online, Entra ID, licensing, and Teams.
• Comfortable supporting Windows and macOS, plus iOS devices.
• Working knowledge of MFA, password management, and account security practices.
• Clear, patient communication with non-technical people, in person and in writing.

Responsibilities

• Onboarding and offboarding employees in Microsoft 365 and Entra ID.
• Prepare and hand off devices for new hires to be productive on day one.
• Troubleshoot Windows, macOS, iPhone, printers, and common apps.
• Provide remote desktop support for employees at other offices or job sites.
• Track requests in the ticketing system and resolve with users.

Skills

Customer communication

Organizational skills

Security best practices

Self-directed work

Detail-oriented

Tools

Microsoft 365 Admin Center

Exchange Online

Entra ID

Teams

Intune

Apple Business Manager

PowerShell

Microsoft Graph

MDM

Microsoft Defender

Job description

Aureate Group is hiring an in-house IT Support Specialist. We are a Real Estate and Construction

group in the Tampa area, and we are moving day-to-day IT support in-house from our managed

service provider.

You will be the go-to person for our employees' technology. This includes onboarding and offboarding

employees on our Microsoft 365 tenant, solving everyday support issues, and keeping devices and

accounts in good order. You will work with the Software team and management to implement an

internal ticketing system to resolve IT requests across the company.

Onboarding and offboarding (Microsoft 365)

• Create, license, and configure new user accounts in Microsoft 365 and Entra ID, including groups, shared mailboxes, distribution lists, and Teams memberships.
• Prepare and hand off laptops, phones, and accessories so new hires are productive on day one.
• Walk new employees through their accounts, MFA setup, and the tools they will use.
• Off-board departing employees promptly and securely: block sign-in, revoke sessions, convert or delegate mailboxes, transfer OneDrive data, reclaim licenses, and recover equipment.
• Keep onboarding and off-boarding checklists current, and coordinate timing with HR and managers.

End-user support

• Be the first point of contact for IT requests in person, by phone, Teams, and email.
• Provide remote desktop support for employees working from other offices, job sites, or home.
• Troubleshoot Windows and macOS computers, iPhones, printers, peripherals, and common business apps.
• Give everyday tech help: setting up software, fixing sync and sharing issues, and showing people how to get more out of their tools.
• Handle password resets, MFA enrollment and recovery, and account lockouts.
• Track requests in the ticketing system and close the loop with users.
• Escalate complex issues to vendors and follow them through to resolution.

Devices, accounts, and security basics

• Maintain an accurate inventory of hardware, software, and licenses.
• Enroll and manage devices with Intune and Apple Business Manager, and keep them patched and encrypted.
• Monitor license usage and flag unused or missing licenses.
• Apply security basics: MFA for everyone, least-privilege access, and timely removal of access for leavers.
• Support SaaS applications used across the entities, including user provisioning and access reviews.

Email security and management

• Manage Exchange Online mailboxes, shared mailboxes, distribution lists, aliases, and mail flow rules.
• Monitor and tune spam, phishing, and malware protection, and review quarantined messages.
• Investigate suspicious emails reported by employees and respond to compromised accounts.
• Help employees spot phishing and other email threats through quick tips and occasional training.

Documentation and transition from the MSP

• Help take over services, credentials, and documentation from our outgoing MSP.
• Write clear how-to guides and internal runbooks for recurring tasks.
• Suggest improvements to tools and processes as you learn how the business works.

Required qualifications

• 2+ years in an IT support, help desk, or desktop support role.
• Hands-on experience administering Microsoft 365: the admin center, Exchange Online, Entra ID users and groups, licensing, and Teams. Experience providing remote desktop support.
• Comfortable supporting both Windows and macOS, plus iOS devices.
• Working knowledge of MFA, password management, and account security practices.
• Clear, patient communication with non-technical people, in person and in writing.
• Organized and self-directed: able to juggle requests, follow checklists precisely, and work without a large team around you.
• Discretion with confidential information, including executive and financial data.

Preferred qualifications

• Networking experience: configuring and troubleshooting switches, firewalls, Wi-Fi access points, VLANs, DHCP, DNS, and VPN.
• Experience with Intune or another MDM, and with Apple Business Manager.
• Experience with email security tools such as Microsoft Defender for Office 365, and with SPF, DKIM, and DMARC.
• Experience in a small business or multi-company environment where you were a primary IT contact.
• Scripting or automation with PowerShell or Microsoft Graph.

• PTO, Medical, Health, Dental