IT Support Specialist — Remote & Onsite Help Desk

Img Citrus INC; Vero Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Img Citrus INC is seeking an IT Support Specialist to serve as the first contact for end-user IT requests, providing frontline help desk support and basic onsite assistance across IMG Enterprises locations. The role includes hardware/software troubleshooting, inventory management, and onboarding/offboarding users.

Responsibilities include facilitating purchases, maintaining reporting and documentation, and supporting conference room A/V systems and teleconferencing.

Qualifications

• High School Diploma required. AA Degree in Information Systems or higher preferred.
• One or more years of IT desktop support experience preferred
• Knowledge of Windows (Windows 10+), Linux and Mac OS is a plus
• Experience with Google Workspace and MS Office Suite

Responsibilities

• Provide first tier IT support for end user requests including hardware and software issues.
• Deliver onsite and remote support to IMG Enterprises locations statewide.
• Assist with purchasing hardware and manage inventory & PO processes.
• Onboard/offboard users, setup accounts and devices.
• Support conference room A/V setup and teleconferencing.

Skills

End-user support

Documentation

Inventory management

Research tools

Onsite & remote support

Hardware setup

Networking basics

Education

AA in Information Systems or higher

Tools

Google Workspace

MS Office Suite

A/V equipment

Job description

Img Citrus INC is seeking an IT Support Specialist to serve as the first contact for end-user IT requests, providing frontline help desk support and basic onsite assistance across IMG Enterprises locations. The role includes hardware/software troubleshooting, inventory management, and onboarding/offboarding users.

Responsibilities include facilitating purchases, maintaining reporting and documentation, and supporting conference room A/V systems and teleconferencing.