Field IT Support Specialist - Onsite & IMAC Expert

Cognizant Technology Solutions Corporation; Atlanta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an onsite Field Services Support specialist to manage day‑to‑day end‑user support across client locations. The role handles IMAC requests, incidents, and infrastructure project support, with travel between sites as required.

Responsibilities include coordinating with various teams, maintaining asset records, and delivering high‑quality desk‑side support for desktop, printer, mobile and AV incidents.

Qualifications

• Minimum of High School diploma and/or Associates or Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 0-2 years in IT end‑user/field services support.
• Working knowledge of ITIL incident, request, change, problem and asset management.
• Hands‑on experience with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow or BMC Remedy/Helix.
• Strong background in Windows and MacOS endpoints, M365, Active Directory/Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices and basic networking.

Responsibilities

• Monitor queues in the ITSM tool; balance and re‑prioritize work based on impact, urgency and SLA.
• Coordinate VIP and executive support, critical incidents and site outages; balance BAU tickets with project work.
• Escalate and coordinate with Service Desk, L3 resolver groups, network, server and vendor teams.
• Own IMAC requests; set up computers, peripherals and software for end users.

Skills

ITIL v4

ITSM Tools

Windows & MacOS

Active Directory

M365

Education

High School Diploma or higher

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

SCCM

Intune

JAMF

Okta

Webex

Job description

Cognizant Technology Solutions Corporation is seeking an onsite Field Services Support specialist to manage day‑to‑day end‑user support across client locations. The role handles IMAC requests, incidents, and infrastructure project support, with travel between sites as required.

Responsibilities include coordinating with various teams, maintaining asset records, and delivering high‑quality desk‑side support for desktop, printer, mobile and AV incidents.