Global IT Support Specialist — On-Site & Remote

irca Group; Union City (CA); Vor Ort; USD 48.000 - 56.000; Vollzeit

Zusammenfassung

The Irca Group seeks an ICT Specialist to deliver first-line IT support for the Americas region, with on-site help for local plant users and remote support for others. You will troubleshoot hardware and software, document processes, and maintain assets and service catalogs.

Strong communication and learning mindset are required. Qualifications include an Associate degree or higher and CompTIA A+/Network+/Security+ certifications, plus 2–4 years of IT help desk experience and proficiency with

Qualifikationen

• Associate degree or higher required.
• CompTIA A+, Network+, Security+certifications or equivalent preferred.
• 2-4 years IT Help Desk experience or similar IT role.
• Proficient with Windows 10/11 devices.
• Excellent English communication and problem solving skills.
• Strong organizational and time management skills.
• Excellent customer service skills.

Aufgaben

• Provide first line of support to users via ticketing, email, phone, Teams and other channels.
• Provide on-site and remote support for users.
• Perform remote troubleshooting using standard best practices.
• Diagnose and resolve hardware and software issues.
• Ensure quick resolution and high-quality customer service.
• Escalate to next level when needed and follow up on issues.

Kenntnisse

IT help desk experience

English communication

Problem solving

Time management

Customer service

Travel ability

Ausbildung

Associate degree or higher

CompTIA A+, Network+, Security+ certifications

Tools

Windows 10/11

Windows Server

Mac OS / iOS / Android

Infor M3

SAP ECC 6.0

Microsoft 365 / Entra / Intune / Azure / IIS

HP Aruba switches / wireless APs

ServiceDesk Plus

Jobbeschreibung

The Irca Group seeks an ICT Specialist to deliver first-line IT support for the Americas region, with on-site help for local plant users and remote support for others. You will troubleshoot hardware and software, document processes, and maintain assets and service catalogs.

Strong communication and learning mindset are required. Qualifications include an Associate degree or higher and CompTIA A+/Network+/Security+ certifications, plus 2–4 years of IT help desk experience and proficiency with