IT Support Specialist — Remote & Onsite

Applied Connective Company; Kearney (NE); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Applied Connective Company in Kearney, NE seeks an IT Support Specialist to troubleshoot and resolve IT issues with remote and onsite client support. Immediate start, full-time hours, Monday–Friday, typically 8am–5pm, with on-site and remote coverage.

The role emphasizes customer service, effective communication, and the ability to work independently while meeting deadlines and SLA targets. A strong foundation in Windows Server, AD, DNS, and related tech is expected.

Qualifications

• Minimum of 1 year of experience in the IT field, including experience with hardware and software issues.
• Promptly answer support-related email, phone calls, and other electronic communications.
• Strong communication, interpersonal, organizational, and presentation skills.
• Ability to understand printer configuration, malware removal tools, TCP/IP, desktop OS and apps.

Responsibilities

• Troubleshoot and provide resolution for inbound IT support requests, with remote and onsite work.
• Communicate effectively with internal teams and external resources.
• Learn and adapt quickly to support company growth and SLA requirements.
• Collaborate with Service Manager and Relationship Manager on service requests outside the contract SLA.

Skills

Self-motivated

Organized

Detail-oriented

Reliable

Independent work

Communication skills

Customer service

Troubleshooting

Tools

Windows Server

Active Directory

Group Policy

DNS concepts

Job description

Applied Connective Company in Kearney, NE seeks an IT Support Specialist to troubleshoot and resolve IT issues with remote and onsite client support. Immediate start, full-time hours, Monday–Friday, typically 8am–5pm, with on-site and remote coverage.

The role emphasizes customer service, effective communication, and the ability to work independently while meeting deadlines and SLA targets. A strong foundation in Windows Server, AD, DNS, and related tech is expected.