Information Technology Support Specialist

Applied Connective Technologies; Columbus (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Safe-Harbor 401(k)

Group health insurance

Vision and dental insurance

Life insurance and long-term disabled

Job summary

Applied Connective Technologies is a locally owned technology company with offices in Albion, Columbus, Norfolk, Lincoln, Elkhorn and Ogallala. Our Columbus team is growing, and we’re looking for an IT Support Specialist to join them.

Based in our Columbus office, you will troubleshoot and resolve client requests, communicate clearly with clients and teammates, and collaborate with the Service Manager and Relationship Manager on escalations and requests beyond a client’s agreement.

Qualifications

• 1+ year of IT experience, including hardware and software troubleshooting.
• Strong written, verbal and people skills.
• Self-motivated, organized, detail-oriented and able to work independently.
• Working knowledge of printers, malware removal, TCP/IP and desktop operating systems and applications.
• Basic familiarity with Windows Server, Active Directory, Group Policy, DNS, wireless and LAN/WAN.

Responsibilities

• Troubleshoot and resolve client support requests remotely and onsite.
• Communicate clearly with clients and teammates via email and calls.
• Work with the Service Manager on escalations and with the Relationship Manager on requests outside a client’s agreement.
• Keep learning and growing with the team.

Skills

IT experience

Communication skills

Independent worker

Windows OS

TCP/IP

Job description

Applied Connective Technologies is a locally owned technology company based in Albion, Nebraska, with offices in Columbus, Norfolk, Lincoln, Elkhorn and Ogallala. We take care of IT, phone systems, physical security, infrastructure and audio/video for businesses, schools, healthcare and local governments across Nebraska. Our Columbus team is growing, and we‑re looking for an IT Support Specialist to join them.

What you’ll do

• Troubleshoot and resolve support requests from our clients, both remotely and onsite
• Communicate clearly with clients and teammates, and respond quickly to emails and calls
• Work with our Service Manager on escalations and with our Relationship Manager on requests outside a client’s agreement
• Keep learning and growing as we do

What you’ll bring

• 1+ year of IT experience, including hardware and software troubleshooting
• Strong written, verbal and people skills
• A self-motivated, organized, detail-oriented approach. You’re comfortable working independently.
• Working knowledge of printers, malware removal, TCP/IP and desktop operating systems and applications
• Basic familiarity with Windows Server, Active Directory, Group Policy, DNS, wireless and LAN/WAN

The details

• Full-time, Monday–Friday, 8 a.m.–5 p.m., immediate start
• Based in our Columbus office at 3629 23rd St.
• A full background check is required

Perks you’ll actually use

• Safe-Harbor 401(k) with a match of up to 3%
• Group health insurance, plus a $2,000 annual employer HSA contribution
• Vision, dental, company-paid life insurance and long-term disability
• PTO, 6 paid holidays and 8 hours of paid philanthropy leave to volunteer in your community
• Monthly cell phone reimbursement and a clothing stipend
• Team events like happy hours, lake days and parking lot parties
• Questions? Email [e-mail].