IT Support Specialist — Onsite & Remote Troubleshooter

Applied Connective Technologies; Columbus (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Safe-Harbor 401(k)

Group health insurance

Vision and dental insurance

Life insurance and long-term disabled

Job summary

Applied Connective Technologies is a locally owned technology company with offices in Albion, Columbus, Norfolk, Lincoln, Elkhorn and Ogallala. Our Columbus team is growing, and we’re looking for an IT Support Specialist to join them.

Based in our Columbus office, you will troubleshoot and resolve client requests, communicate clearly with clients and teammates, and collaborate with the Service Manager and Relationship Manager on escalations and requests beyond a client’s agreement.

Qualifications

• 1+ year of IT experience, including hardware and software troubleshooting.
• Strong written, verbal and people skills.
• Self-motivated, organized, detail-oriented and able to work independently.
• Working knowledge of printers, malware removal, TCP/IP and desktop operating systems and applications.
• Basic familiarity with Windows Server, Active Directory, Group Policy, DNS, wireless and LAN/WAN.

Responsibilities

• Troubleshoot and resolve client support requests remotely and onsite.
• Communicate clearly with clients and teammates via email and calls.
• Work with the Service Manager on escalations and with the Relationship Manager on requests outside a client’s agreement.
• Keep learning and growing with the team.

Skills

IT experience

Communication skills

Independent worker

Windows OS

TCP/IP

Job description

Applied Connective Technologies is a locally owned technology company with offices in Albion, Columbus, Norfolk, Lincoln, Elkhorn and Ogallala. Our Columbus team is growing, and we’re looking for an IT Support Specialist to join them.

Based in our Columbus office, you will troubleshoot and resolve client requests, communicate clearly with clients and teammates, and collaborate with the Service Manager and Relationship Manager on escalations and requests beyond a client’s agreement.