IT Support Specialist

Insight Recruitment; Columbus (NE); Híbrido; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Insight Recruitment in Columbus, Nebraska is seeking an IT Support Specialist to join a collaborative technical team. You’ll provide remote and onsite support to business customers, troubleshoot day-to-day technology issues, and grow your skills alongside experienced IT professionals who value teamwork and customer service.

This full-time role offers a Monday–Friday schedule, 8:00 AM–5:00 PM, with opportunities to work across Windows environments, networks, and common business applications.

Formación

• At least 1 year of professional IT experience involving hardware and software troubleshooting.
• Familiarity with Windows desktop operating systems, common business applications, and email systems.
• Understanding of printer configuration, malware removal tools, and TCP/IP networking.
• Basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS.
• Familiarity with wireless networking and LAN/WAN technologies.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work independently, prioritize requests, and follow through on technical issues.
• A dependable, proactive approach with a willingness to learn and develop new technical skills.

Responsabilidades

• Respond to technical support requests through phone, email, and other communication channels.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Provide remote and onsite technical support to business customers.
• Assist with desktop applications, email systems, web browsers, printers, and related technologies.
• Troubleshoot basic network connectivity issues involving TCP/IP, wireless networks, and LAN/WAN environments.
• Assist with Windows Server, Active Directory, Group Policy, and DNS-related issues.
• Communicate clearly with customers and internal team members to ensure timely resolution of technical problems.
• Collaborate with other technical professionals and continue expanding your knowledge as the organization grows.

Conocimientos

Troubleshooting

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Herramientas

Windows Server

Active Directory

Group Policy

DNS

Email systems

Networking (LAN/WAN)

Descripción del empleo

Are you an IT professional who enjoys solving technical problems, helping people, and working with a variety of technologies? This is an opportunity to build your skills with a growing technology services organization that supports businesses across a range of IT environments. We're seeking an IT Support Specialist to join a collaborative technical team in Columbus, Nebraska. In this role, you'll provide both remote and onsite support to business customers, troubleshoot day-to-day technology issues, and work alongside experienced IT professionals who value teamwork, customer service, and continued professional growth. This is a full-time opportunity with a consistent Monday–Friday schedule, 8:00 AM–5:00 PM.

What You'll Do

Respond to technical support requests through phone, email, and other communication channels. Troubleshoot and resolve hardware, software, operating system, and connectivity issues. Provide remote and onsite technical support to business customers. Assist with desktop applications, email systems, web browsers, printers, and related technologies. Troubleshoot basic network connectivity issues involving TCP/IP, wireless networks, and LAN/WAN environments. Assist with Windows Server, Active Directory, Group Policy, and DNS-related issues. Evaluate the urgency of support requests and elevate more complex issues when appropriate. Communicate clearly with customers and internal team members to ensure timely resolution of technical problems. Collaborate with other technical professionals and continue expanding your knowledge as the organization grows.

What We're Looking For

At least 1 year of professional IT experience involving hardware and software troubleshooting. Familiarity with Windows desktop operating systems, common business applications, and email systems. Understanding of printer configuration, malware removal tools, and TCP/IP networking. Basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS. Familiarity with wireless networking and LAN/WAN technologies. Strong troubleshooting, problem-solving, and organizational skills. Excellent communication and customer service abilities. Ability to work independently, prioritize requests, and follow through on technical issues. A dependable, proactive approach with a willingness to learn and develop new technical skills.

Why Consider This Opportunity?

You'll join a growing organization where teamwork, integrity, and professional development are valued. With exposure to multiple client environments and technologies, this position offers an opportunity to broaden your technical knowledge while making a meaningful difference for the businesses you support. The team values individuals who take initiative, share knowledge, approach challenges with a positive attitude, and genuinely enjoy helping others.

Employment is contingent upon successful completion of a background check.