IT Support Specialist — Remote Help Desk & Hardware

Lumicity; San Jose (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Lumicity is seeking an IT Support/Help Desk specialist to assist end-users and manage hardware across the company. You will provide remote support via phone and email, and troubleshoot hardware issues on laptops, desktops, and printers while addressing Windows 11 and Microsoft 365 tasks.

You will work on TCP/IP networking and diagnose connectivity issues to keep operations running smoothly. The role emphasizes strong communication with users, experience with remote desktop tools, and familiarity

Qualifications

• At least 2 years of experience in IT Support/Help Desk.
• Experience with Windows 11 and Microsoft 365.
• Strong knowledge of TCP/IP, DNS, DHCP, PING, and Drive Mapping.
• Familiar with SSO and MFA implementations.
• Excellent communication with customers and colleagues.
• Remote desktop software experience is preferred.

Responsibilities

• Provide application support and assist end-users with technical issues.
• Manage hardware across the business and provide remote support via phone and email.
• Troubleshoot hardware issues on laptops, desktops, and printers; diagnose connectivity issues.
• Work on Windows 11 and Microsoft 365-related tasks and network troubleshooting.

Skills

Customer-focused communication

Problem solving

Remote support

Tools

Windows 11

Microsoft 365

TCP/IP

DNS

DHCP

PING

Drive Mapping

Remote Desktop

SSO

MFA

Job description

Lumicity is seeking an IT Support/Help Desk specialist to assist end-users and manage hardware across the company. You will provide remote support via phone and email, and troubleshoot hardware issues on laptops, desktops, and printers while addressing Windows 11 and Microsoft 365 tasks.

You will work on TCP/IP networking and diagnose connectivity issues to keep operations running smoothly. The role emphasizes strong communication with users, experience with remote desktop tools, and familiarity