IT Field Support Engineer

lumosfiber; Daleville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lumos is seeking a full-time IT Jr. Engineer - Support Technician to serve as the go-to problem solver for teams across locations. You will provide hands-on and remote support for PCs, printers, phones, and peripherals, manage proprietary systems, and guide the Helpdesk team.

The role involves rotating on-call duty, account management, training, and involvement in IT aspects of new projects and moves. Strong networking, .NET experience, and Microsoft Office skills are required.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years working as an IT Technician or in a similar technical support role.
• Proficiency in Microsoft networking and familiarity with Cisco networking.
• Experience working in a .NET environment.
• Strong knowledge of Microsoft Office applications.
• Logical hardware and software troubleshooting abilities.
• Proficiency in IP phone systems, iOS and Android devices.
• LAN/WAN troubleshooting skills.
• Certifications include MCP in Windows 11, CompTIA A+ and CompTIA Network+.

Responsibilities

• Provide on-site technical support, including resolving tickets and installing equipment.
• Deliver PCs and equipment to remote locations, with travel and potential overnight stays.
• Build or rebuild PCs, install hardware/software, and add peripherals.
• Install and configure hardware/software and provide basic end-user training.
• Respond to support calls and tickets, troubleshoot, and escalate when needed.
• Collaborate with software/hardware manufacturers to resolve issues.
• Coordinate with repair vendors for equipment servicing and replacement.
• Provide technical guidance and field leadership to PC Technicians.
• Maintain and manage user accounts across internal and external systems; handle password resets and security.
• Oversee day-to-day IT operations outside the Data Center and support for IT equipment.

Skills

Microsoft networking

Cisco networking

.NET environment

Microsoft Office

IP phone systems

iOS and Android devices

LAN/WAN troubleshooting

Customer service

Education

High school diploma or equivalent

Associates degree preferred

Job description

Lumos is seeking a full-time IT Jr. Engineer - Support Technician to serve as the go-to problem solver for teams across locations. You will provide hands-on and remote support for PCs, printers, phones, and peripherals, manage proprietary systems, and guide the Helpdesk team.

The role involves rotating on-call duty, account management, training, and involvement in IT aspects of new projects and moves. Strong networking, .NET experience, and Microsoft Office skills are required.