Field IT Engineer: Hands-On Support & Deployments

Lumos; Daleville (VA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Competitive compensation with bonus

Paid Time Off and Holidays

HSA/FSA

Life and disability insurance

Employee Assistance Program (EAP)

401K with employer match

Wellness program

Internet discounts

Job summary

Lumos is seeking an IT Jr. Engineer – Support Technician to be the go-to problem solver for teams across locations.

You will provide hands-on and remote technical support for PCs, printers, phones, and peripherals, and manage systems in Engineering, Telecom, and Corporate Security. You will participate in rotating on-call, manage user accounts, document processes, and support IT aspects of projects and moves.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• 2+ years working as IT Technician or in a similar technical support role.
• Proficiency in Microsoft networking and familiarity with Cisco networking.
• Experience working in a .NET environment.
• Strong knowledge of Microsoft Office applications.
• Logical hardware and software troubleshooting abilities.
• Proficiency in IP phone systems, iOS and Android devices.

Responsibilities

• Provide on-site technical support, including solving tickets, installing equipment, and relocating hardware.
• Deliver new PCs and equipment to remote locations, with possible long-distance travel or overnight stays.
• Build or rebuild PCs, install hardware/software, and add peripherals; test compatibility with company systems.
• Install and configure hardware/software and provide basic end-user training on new tools.
• Respond to support calls and tickets, troubleshoot, and route to appropriate department or vendor.
• Collaborate with manufacturers to resolve compatibility or performance issues.
• Coordinate with repair vendors for servicing and replacement; assist non-ITS teams with issues.
• Provide technical guidance and field leadership to PC Technicians for complex resolutions.

Skills

Microsoft networking

Cisco networking

.NET environment

Microsoft Office

IP phone systems

iOS/Android devices

Education

High school diploma or equivalent

Associates degree preferred

Job description

Lumos is seeking an IT Jr. Engineer – Support Technician to be the go-to problem solver for teams across locations.

You will provide hands-on and remote technical support for PCs, printers, phones, and peripherals, and manage systems in Engineering, Telecom, and Corporate Security. You will participate in rotating on-call, manage user accounts, document processes, and support IT aspects of projects and moves.