IT Specialist Intern: Helpdesk & Onboarding Focus

LUMILENS; San Jose (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Professional development & certs

Access to cloud platforms

Collaborative work environment

Job summary

Lumilens is seeking a motivated IT Specialist Intern to be the first point of contact for end-user technical support across macOS, Windows, and Linux. You’ll handle day-to-day Helpdesk tasks, onboarding/offboarding, device imaging, and basic asset management while learning from a full-time IT team.

Join a Silicon Valley–based startup that emphasizes hands-on projects, collaboration across teams, and exposure to identity access management, SaaS administration, and security initiatives.

Qualifications

• Pursuing or recently completed degree in Computer Science, Information Technology, Information Systems, or related field.
• Foundational understanding of macOS, Windows, or Linux.

Responsibilities

• Serve as a first point of contact for T1 and T2 Helpdesk support across macOS, Windows, and Linux.
• Assist with device imaging, configuration, and deployment for new hires using MDM platforms.
• Support onboarding/offboarding, including account provisioning/deprovisioning.
• Troubleshoot connectivity issues (Wi‑Fi, VPN, VLAN) and escalate as needed.
• Assist with hardware asset management and lifecycle documentation.
• Support conference room AV equipment maintenance and troubleshooting.
• Create and maintain Helpdesk documentation and runbooks.
• Collaborate on projects spanning endpoint management, IAM, SaaS administration, and security.

Skills

Helpdesk experience

Communication skills

Team collaboration

Patience & empathy

Eagerness to learn

Education

Computer Science / IT degree

Tools

Jamf

Intune

Kandji

Google Workspace

Slack

Zoom

Python scripting

Job description

Lumilens is seeking a motivated IT Specialist Intern to be the first point of contact for end-user technical support across macOS, Windows, and Linux. You’ll handle day-to-day Helpdesk tasks, onboarding/offboarding, device imaging, and basic asset management while learning from a full-time IT team.

Join a Silicon Valley–based startup that emphasizes hands-on projects, collaboration across teams, and exposure to identity access management, SaaS administration, and security initiatives.