IT Support Intern: Helpdesk & Onboarding

Linuxconfig; San Jose, Northern (CA, KY); Hybrid; USD 34,000 - 44,000; Part time

Benefits offered by this job

Health insurance

Professional development

Certification support

Access to cutting-edge technology

Collaborative environment

Silicon Valley-based team

Job summary

Lumilens is seeking a motivated IT Specialist Intern to be the first point of contact for end-user support across macOS, Windows, and Linux environments. You’ll focus on day-to-day Helpdesk tasks, onboarding, and asset management while learning from a full-time IT team on broader endpoint management and security initiatives.

The role offers exposure to identity platforms like Microsoft Entra, MDM platforms, and collaboration tools, with opportunities for hands-on growth in a fast-growing

Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Foundational understanding of operating systems including macOS, Windows, or Linux; coursework or personal experience counts.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Strong communication and interpersonal skills, with the ability to support a diverse, non-technical user base with patience and empathy.
• Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members.

Responsibilities

• Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments.
• Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms such as Jamf, and Intune.
• Support user onboarding and offboarding processes, including account provisioning and deprovisioning in identity platforms such as Microsoft Entra.
• Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to full-time IT team members as needed.
• Assist with hardware asset management, including inventory tracking, asset tagging, and lifecycle documentation.
• Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware.
• Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing.
• Collaborate with full-time IT team members on projects spanning endpoint management, identity and access management, SaaS administration, and security.

Skills

Communication skills

Customer support

Problem solving

Team collaboration

Adaptability

Education

Degree in CS/IT/IS

Tools

Jamf

Intune

Kandji

Google Workspace

Slack

Zoom

Python scripting

PowerShell

Job description

Lumilens is seeking a motivated IT Specialist Intern to be the first point of contact for end-user support across macOS, Windows, and Linux environments. You’ll focus on day-to-day Helpdesk tasks, onboarding, and asset management while learning from a full-time IT team on broader endpoint management and security initiatives.

The role offers exposure to identity platforms like Microsoft Entra, MDM platforms, and collaboration tools, with opportunities for hands-on growth in a fast-growing