IT Support Specialist - Onsite/Remote Tech Expert

Childrens Rescue Fund; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The Children’s Rescue Fund is seeking an IT Technical Support Specialist in Bronx, NY to deliver on-site and field IT support for staff and management. You’ll troubleshoot hardware and software, manage Microsoft 365/Azure AD, and maintain Windows Server environments.

Strong problem-solving and communication skills are essential. Responsibilities include resolving end-user issues, coordinating with IT teams, maintaining documentation, and contributing to IT security measures.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3 years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred.
• Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations.
• Proven experience in providing technical support and troubleshooting IT issues.
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications.
• Familiarity with IT security concepts and best practices.
• Excellent communication and interpersonal skills to interact with end-users and team members effectively.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly.
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity.
• Collaborate with other IT teams and vendors to elevate complex issues and ensure timely resolution.
• Provide support of Microsoft 365/Azure AD.
• Provide system administration for Windows Servers, Microsoft Active Directory and/or other servers and systems.
• Install, configure, and update software applications, operating systems, and drivers on end-user devices.
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions.
• Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues.

Skills

Microsoft 365

Azure AD

Windows

macOS

Linux

IT security basics

Customer support

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Tools

Active Directory

Exchange Online

MS Teams

Job description

The Children’s Rescue Fund is seeking an IT Technical Support Specialist in Bronx, NY to deliver on-site and field IT support for staff and management. You’ll troubleshoot hardware and software, manage Microsoft 365/Azure AD, and maintain Windows Server environments.

Strong problem-solving and communication skills are essential. Responsibilities include resolving end-user issues, coordinating with IT teams, maintaining documentation, and contributing to IT security measures.