IT Support Specialist - Onsite & Remote Helpdesk (Bonus)

Salary.com; Waltham (MA); Vor Ort; USD 60.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid holidays

On-site lunch

Phone reimbursement

Full benefits package

401K match

Zusammenfassung

Salary.com is seeking an IT Support Specialist to provide onsite and remote technical helpdesk support for our organization in Waltham, MA. You will respond to inquiries, troubleshoot PCs, Macs, and software, and assist in infrastructure maintenance to keep systems running smoothly.

Requires a Bachelor's in IT and 1+ years of helpdesk experience, strong communication, and problem-solving skills. Base salary ranges from $60,000 to $65,000 with a 10% annual bonus potential.

Qualifikationen

• Bachelor's degree in Information Technology or related fields.
• 1+ years of IT helpdesk experience.
• Experience in support PC and MacBook hardware and peripheral.
• Experience in Microsoft Office application suite.
• Experience in basic network troubleshooting.
• Good communication skills.
• Capable of resolving problems with efficiency.

Aufgaben

• Provide onsite and remote helpdesk assistance across the company.
• Respond to user-end phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information, solution database, or online information to research, troubleshoot, and deliver solutions.
• Evaluate user's needs, define technical problems and work with team to develop solutions.
• Assist senior system engineers in infrastructure maintenance
• Perform ongoing activities to maintain and enhance overall system performance.

Kenntnisse

IT helpdesk

PC/Mac hardware

MS Office

Network troubleshooting

Communication

Problem solving

Ausbildung

Bachelor's degree in Information Technology

Jobbeschreibung

Salary.com is seeking an IT Support Specialist to provide onsite and remote technical helpdesk support for our organization in Waltham, MA. You will respond to inquiries, troubleshoot PCs, Macs, and software, and assist in infrastructure maintenance to keep systems running smoothly.

Requires a Bachelor's in IT and 1+ years of helpdesk experience, strong communication, and problem-solving skills. Base salary ranges from $60,000 to $65,000 with a 10% annual bonus potential.