Information Technology Support Specialist

Motion Recruitment

Boston (MA)

On-site

USD 74,000 - 80,000

Part time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A prestigious university in Boston is urgently hiring an IT Support Specialist for a 3-month onsite contract. The role includes providing tier one support for user technologies, troubleshooting systems, and documenting resolutions. Candidates should have 2-5 years of IT help desk experience and strong communication skills. This position offers a competitive salary range and the potential for contract extension.

Qualifications

2-5 years demonstrated successful IT help desk support.
Strong interpersonal and communication skills.
Experience troubleshooting tier one Mac and Windows OS.

Responsibilities

Provide primary tier one telephone and remote support for user technologies.
Process work in queued ticketing system and document resolutions.
Diagnose and resolve computer-related issues.

Skills

IT help desk support

Strong interpersonal skills

Troubleshooting Mac and Windows OS

Job description

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Our client, an Ivy-League University, is urgently looking to add an IT Support Specialist to their team on a contract basis. This is a 3-month contract on W2, potential to extend.

100% onsite in Boston, MA. Hours are M-F 9-5. Local Candidates Only!

Responsibilities:

This role provides primary tier one telephone and remote support for user technologies.
Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
May serve as backup for walk in or field support.
May help with light repairs or providing support for internal IT related services.
Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
Provide primary support to resolve issues relating to computer and printer repair.
Ensures documentation is accurate and updated regularly.
May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
Track all client interactions and document work process.
Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

Requirements:

2-5 years demonstrated successful IT help desk support
Strong interpersonal and communication skills
Experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

Seniority level