Information Technology Support Specialist

The Planet Group; Boston (MA); On-site; USD 34,440 - 41,328; Full time

Job summary

A leading staffing firm is seeking an IT Support professional for a 3-month on-site contract in Boston, MA. The ideal candidate will have 1-3 years of experience in Help Desk or Desktop Support roles and must possess solid imaging skills along with the ability to communicate technical information clearly to non-technical users. Candidates should be comfortable working in corporate settings and familiar with Windows 10 and Microsoft Office 365. This role requires both technical troubleshooting and communication skills.

Qualifications

• 1-3 years of experience in Help Desk or IT Support roles.
• Solid imaging skills required.
• Comfortable in corporate environments and supporting users.

Skills

Help Desk support

IT Support

Desktop Support

Polished communication skills

Technical translation for non-technical users

Basic PC troubleshooting

Windows 10 knowledge

Active Directory experience

Network troubleshooting

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft Office 365

Active Directory

Job description

Base pay range

$25.00/hr - $30.00/hr

3 Month Contract – On Site in Boston, MA

No 3rd Party Recruiters

Summary

• 1–3 years in a Help Desk, IT Support, or Desktop Support role.
• Must have solid imaging skills.
• Polished communication skills; via phone calls and Teams.
• Patient and empathetic, with the ability to translate technical jargon into plain language for non-technical users.
• Comfortable in a corporate setting, ideally with experience supporting on‑site and remote users.

Technical Skills

• Operating Systems: Working knowledge of Windows 10.
• Software: Familiarity with Microsoft Office 365.
• Systems & Tools: Hands‑on experience with Active Directory (e.g., password resets, account creation).
• Hardware: Confident in basic PC troubleshooting, imaging, and peripheral setups.
• Networking: Foundational understanding of LAN/WAN concepts and basic network troubleshooting.

Education

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, but not required with equivalent hands‑on experience.

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Information Technology

Industries

• Staffing and Recruiting