IT Support Specialist — On-Site in Welkom

Placements24; Willows (CA); In loco; USD 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Medical and dental insurance

Pension contributions

Paid annual leave

Professional development opportunities

Team bonuses

Modern office facilities

Descrizione del lavoro

Placements24 in Welkom, Free State, ZA is seeking a Technical Support Advisor to join our in-office team. You will diagnose and resolve hardware, software, and network issues for both internal users and external clients, ensuring minimal downtime.

The role requires 3–5 years in technical support, strong Windows/macOS knowledge, TCP/IP, DNS, DHCP experience, and excellent communication. On-site duties include installation, configuration, and training, with opportunities for professional

Competenze

• 3–5 years in a technical support or IT helpdesk role
• Strong knowledge of Windows and macOS operating systems
• Experience with network troubleshooting (TCP/IP, DNS, DHCP)
• IT certifications such as CompTIA A+ or Network+ are desirable
• High school diploma or equivalent; associate's/bachelor's in IT preferred
• Must work full-time on-site at Welkom location
• Strong organizational skills and attention to detail

Mansioni

• Provide first- and second-level technical support to users with hardware, software, and network issues
• Diagnose, troubleshoot, and resolve technical problems
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Respond to support requests promptly and prioritize critical issues
• Document all support activities and configurations in the IT helpdesk system
• Create and manage user accounts, permissions, and access rights
• Assist in IT policy development and procedures
• Provide training on new technologies and system usage
• Collaborate with IT team to resolve complex challenges
• Stay current with technology advances and best practices

Conoscenze

Problem-solving

Communication

Customer service

Teamwork

Independence

Formazione

High school diploma

Associate's or Bachelor's in IT (preferred)

Strumenti

Windows

macOS

TCP/IP

DNS

DHCP

Descrizione del lavoro

Placements24 in Welkom, Free State, ZA is seeking a Technical Support Advisor to join our in-office team. You will diagnose and resolve hardware, software, and network issues for both internal users and external clients, ensuring minimal downtime.

The role requires 3–5 years in technical support, strong Windows/macOS knowledge, TCP/IP, DNS, DHCP experience, and excellent communication. On-site duties include installation, configuration, and training, with opportunities for professional