Technical Support Advisor - Welkom

Placements24; Willows (CA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Pension contributions

Paid annual leave

Professional development opportunities

Team bonuses

Modern office facilities

Job summary

Placements24 in Welkom, Free State, ZA is seeking a Technical Support Advisor to join our in-office team. You will diagnose and resolve hardware, software, and network issues for both internal users and external clients, ensuring minimal downtime.

The role requires 3–5 years in technical support, strong Windows/macOS knowledge, TCP/IP, DNS, DHCP experience, and excellent communication. On-site duties include installation, configuration, and training, with opportunities for professional

Qualifications

• 3–5 years in a technical support or IT helpdesk role
• Strong knowledge of Windows and macOS operating systems
• Experience with network troubleshooting (TCP/IP, DNS, DHCP)
• IT certifications such as CompTIA A+ or Network+ are desirable
• High school diploma or equivalent; associate's/bachelor's in IT preferred
• Must work full-time on-site at Welkom location
• Strong organizational skills and attention to detail

Responsibilities

• Provide first- and second-level technical support to users with hardware, software, and network issues
• Diagnose, troubleshoot, and resolve technical problems
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Respond to support requests promptly and prioritize critical issues
• Document all support activities and configurations in the IT helpdesk system
• Create and manage user accounts, permissions, and access rights
• Assist in IT policy development and procedures
• Provide training on new technologies and system usage
• Collaborate with IT team to resolve complex challenges
• Stay current with technology advances and best practices

Skills

Problem-solving

Communication

Customer service

Teamwork

Independence

Education

High school diploma

Associate's or Bachelor's in IT (preferred)

Tools

Windows

macOS

TCP/IP

DNS

DHCP

Job description

About the Role

Our client is seeking a skilled and dedicated Technical Support Advisor to join their established team in Welkom, Free State, ZA. This is a full-time, in-office position where you will play a critical role in providing expert technical assistance and ensuring the seamless operation of our client's technological infrastructure. You will be responsible for diagnosing and resolving a wide range of technical issues for both internal users and external clients. The ideal candidate possesses a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional support. This role offers the opportunity to work within a stable and growing organization, contributing to cutting-edge projects and enhancing your expertise in a dedicated, hands-on environment.

Key Responsibilities

• Provide first-level and second-level technical support to users experiencing hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems effectively and efficiently.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to support requests in a timely manner, prioritizing critical issues.
• Document all support activities, solutions, and system configurations in the IT helpdesk system.
• Create and maintain user accounts, permissions, and access rights.
• Assist in the development and implementation of IT policies and procedures.
• Provide training and guidance to users on new technologies and system usage.
• Collaborate with other IT team members to resolve complex technical challenges.
• Stay current with technological advancements and industry best practices.

Requirements

• Minimum of 3-5 years of experience in a technical support or IT helpdesk role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent required; an associate's or bachelor's degree in IT or a related field is preferred.
• Must be able to work full-time on-site at our Welkom location.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive medical and dental insurance coverage.
• Pension fund contribution.
• Paid annual leave and public holidays.
• Opportunities for professional development and further certifications.
• Stable work environment with a focus on employee well-being.
• Team-based bonuses for achieving key performance indicators.
• Modern office facilities and equipment.
• Regular team meetings and performance feedback sessions.
• Potential for career advancement within the IT department.