IT Support Specialist — On‑Site & Field Tech (Construction)

JP Cullen; Town of La Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Bonus Structure

Profit Sharing

PTO

Employee Training

Job summary

JP Cullen in Wisconsin seeks an IT Support Specialist to support all employees across offices and project sites. The role involves cloud-based infrastructure, deployment of workstations, and hands-on support for M365, Procore and Autodesk tools.

You’ll travel to job sites and assist users with technical issues while maintaining a positive, collaborative environment. The ideal candidate has an associate degree or 2 years PC support experience, strong communication, and the ability to manage

Qualifications

• Associate degree or 2 years PC support/helpdesk experience.
• Critical thinking and reasoning skills.
• Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android.
• Basic project and time management skills and the ability to prioritize work.
• Passionate about helping people solve technology issues under pressure.

Responsibilities

• Respond to jobsite and office IT requests to resolve issues.
• Visit job sites to deploy workstations, printers and network gear.
• Provide application support for M365, Bluebeam, Adobe, Autodesk, Procore, MS Project.
• Provide on-site wired network support and WIFI setup.
• Train users to work with new hardware or software.
• Diagnose problems and walk users through solutions.
• Collaborate with Cullen IT to develop and test improvements.

Skills

Critical thinking

Time management

Interpersonal communication

Problem solving

Team collaboration

Education

Associate degree in MIS, Computer Science or related area

Tools

Windows

M365

Networking/WIFI

User management

iOS/Android

Job description

JP Cullen in Wisconsin seeks an IT Support Specialist to support all employees across offices and project sites. The role involves cloud-based infrastructure, deployment of workstations, and hands-on support for M365, Procore and Autodesk tools.

You’ll travel to job sites and assist users with technical issues while maintaining a positive, collaborative environment. The ideal candidate has an associate degree or 2 years PC support experience, strong communication, and the ability to manage