IT Support Specialist

JP Cullen; Town of La Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Bonus Structure

Profit Sharing

PTO

Employee Training

Job summary

JP Cullen in Wisconsin seeks an IT Support Specialist to support all employees across offices and project sites. The role involves cloud-based infrastructure, deployment of workstations, and hands-on support for M365, Procore and Autodesk tools.

You’ll travel to job sites and assist users with technical issues while maintaining a positive, collaborative environment. The ideal candidate has an associate degree or 2 years PC support experience, strong communication, and the ability to manage

Qualifications

• Associate degree or 2 years PC support/helpdesk experience.
• Critical thinking and reasoning skills.
• Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android.
• Basic project and time management skills and the ability to prioritize work.
• Passionate about helping people solve technology issues under pressure.

Responsibilities

• Respond to jobsite and office IT requests to resolve issues.
• Visit job sites to deploy workstations, printers and network gear.
• Provide application support for M365, Bluebeam, Adobe, Autodesk, Procore, MS Project.
• Provide on-site wired network support and WIFI setup.
• Train users to work with new hardware or software.
• Diagnose problems and walk users through solutions.
• Collaborate with Cullen IT to develop and test improvements.

Skills

Critical thinking

Time management

Interpersonal communication

Problem solving

Team collaboration

Education

Associate degree in MIS, Computer Science or related area

Tools

Windows

M365

Networking/WIFI

User management

iOS/Android

Job description

The Opportunity: Our entire infrastructure is on the Cloud. With an aggressive strategy to target cutting edge technologies, we’re looking for ways to set ourselves apart.

The ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position.

The IT Support Specialist reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The IT Support Specialist will primarily work in either the Janesville or Madison office but will also visit jobsites in the Milwaukee area.

Responsibilities

• We work pretty independently but look for ways to sharpen each other’s skills & knowledge with regular team meetings.
• Respond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role.
• Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site.
• Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.
• Provide on-site wired network support and setup of WIFI.
• Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements
• Setup new PCs and installation of software and repair equipment and related devices
• Train users to work with new computer hardware or software
• Properly diagnose the problem and walk users through the recommended problem-solving steps
• Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks

Qualifications

• Ideal candidate will have at least an Associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience
• Both critical thinking and reasoning skills related to the technology field
• Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android
• Basic project and time management skills and the ability to prioritize work based on business needs
• Candidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.

Why JP Cullen?

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

JP Cullen is a Wisconsin-based $950 million plus, founded in 1892, 5th generation family-owned construction management firm.

JP Cullen has a commitment to its community, employees, and employees’ families. We offer outstanding benefits — Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.

EEO

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.