IT Support Specialist

JP Cullen; Janesville (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Competitive Salary and Bonus Structure

Profit Sharing

PTO

Holiday Pay

Employee Assistance

Training

Job summary

JP Cullen is seeking an IT Support Specialist to help keep our project teams connected as we adopt cloud-based tools and modern workflows. The role emphasizes customer service, problem solving, and hands-on support across offices and jobsites.

You will work with M365, Procore, Bluebeam, Autodesk, and other key apps, install PCs, set up networks, train users, and partner with our Cullen IT team to drive practical improvements.

Qualifications

• Associate degree in MIS, CS or related area or 2 years PC support or helpdesk experience.
• Strong critical thinking and reasoning skills related to the technology field.
• Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android.
• Basic project and time management skills and the ability to prioritize work based on business needs.
• Passionate about working with people to solve technology issues and able to work under pressure.

Responsibilities

• Respond to jobsite and office requests to resolve IT issues.
• Visit job sites to provide support, deploy workstations, printers, and network equipment in coordination with business units and IT team.
• Provide on-site wired network support and setup of WIFI.
• Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements.
• Setup new PCs and installation of software and repair equipment and related devices.
• Train users to work with new computer hardware or software.
• Properly diagnose the problem and walk users through the recommended problem-solving steps.
• Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks.

Skills

Windows OS

M365/Office 365

Networking/WiFi

User management

iOS/Android

Education

Associate degree in MIS/CS or related area

2 years PC support or helpdesk experience

Tools

M365

Bluebeam

Adobe

Autodesk products

Procore

MS Project

Job description

The Opportunity:

Our entire infrastructure is on the Cloud . With an aggressive strategy to target cutting edge technologies, we’re looking for ways to set ourselves apart.

The ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position.

The IT Support Specialist reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The IT Support Specialist will primarily work in either the Janesville or Madison office but will also visit jobsites in the Milwaukee area.

Responsibilities

• We work pretty independently but look for ways to sharpen each other’s skills & knowledge with regular team meetings.
• Respond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role.
• Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site.
• Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.
• Provide on-site wired network support and setup of WIFI.
• Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements
• Setup new PCs and installation of software and repair equipment and related devices
• Train users to work with new computer hardware or software
• Properly diagnose the problem and walk users through the recommended problem-solving steps
• Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks

Qualifications

• Ideal candidate will have at least an Associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience
• Both critical thinking and reasoning skills related to the technology field
• Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android
• Basic project and time management skills and the ability to prioritize work based on business needs
• Candidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.

Why JP Cullen?

JP Cullen is a Wisconsin-based $950 million plus, founded in 1892, 5th generation family-owned construction management firm.

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

Compensation & Benefits

JP Cullen has a commitment to its community, employees, and employees’ families.

We offer outstanding benefits —

• Health
• Life
• Dental Insurance
• Competitive Salary and Bonus Structure
• Profit Sharing
• PTO
• Holiday Pay
• Employee Assistance
• Training

EEO

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.