IT Support Specialist — Mentored Growth & Multisite Impact

Jobot; Portage (MI); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Mentoring by IT leaders

Broad technical exposure

Professional development

Job summary

Jobot is seeking an IT Support Specialist to join a stable Midwest organization with decades of experience supporting commercial and industrial clients. You will troubleshoot hardware and software, manage tickets, deploy devices, and assist with infrastructure projects across multiple company locations.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is eager to expand technical knowledge.

Qualifications

• 2+ years of Help Desk, Desktop Support, or IT Support experience.
• Experience with Windows operating systems.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Experience using Help Desk or ticketing software.
• Printer support and hardware troubleshooting.
• Exposure to networking, VPNs, or Wi-Fi beneficial.
• Technical certifications or related degree preferred but not required.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Manage and resolve Help Desk tickets in a timely manner.
• Configure and deploy new computers, software, and mobile devices.
• Troubleshoot Windows operating systems and Microsoft 365 applications.
• Support Active Directory user administration.
• Assist with antivirus management and system patching.
• Utilize remote support tools to assist users across multiple locations.
• Support printers, scanners, copiers, networking, and mobile devices.
• Maintain accurate IT documentation.
• Assist with infrastructure and technology improvement projects.
• Train users on basic technology functions.
• Participate in continuing education to remain current on emerging technologies.

Skills

Customer service

Communication skills

Organizational abilities

Prioritization

Onsite work

Education

Technical certifications or related degree

Tools

Microsoft 365

Active Directory

Help Desk software

PowerShell

Job description

Jobot is seeking an IT Support Specialist to join a stable Midwest organization with decades of experience supporting commercial and industrial clients. You will troubleshoot hardware and software, manage tickets, deploy devices, and assist with infrastructure projects across multiple company locations.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is eager to expand technical knowledge.