IT Support Specialist

Jobot; Portage (MI); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Mentoring by IT leaders

Broad technical exposure

Professional development

Job summary

Jobot is seeking an IT Support Specialist to join a stable Midwest organization with decades of experience supporting commercial and industrial clients. You will troubleshoot hardware and software, manage tickets, deploy devices, and assist with infrastructure projects across multiple company locations.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is eager to expand technical knowledge.

Qualifications

• 2+ years of Help Desk, Desktop Support, or IT Support experience.
• Experience with Windows operating systems.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Experience using Help Desk or ticketing software.
• Printer support and hardware troubleshooting.
• Exposure to networking, VPNs, or Wi-Fi beneficial.
• Technical certifications or related degree preferred but not required.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Manage and resolve Help Desk tickets in a timely manner.
• Configure and deploy new computers, software, and mobile devices.
• Troubleshoot Windows operating systems and Microsoft 365 applications.
• Support Active Directory user administration.
• Assist with antivirus management and system patching.
• Utilize remote support tools to assist users across multiple locations.
• Support printers, scanners, copiers, networking, and mobile devices.
• Maintain accurate IT documentation.
• Assist with infrastructure and technology improvement projects.
• Train users on basic technology functions.
• Participate in continuing education to remain current on emerging technologies.

Skills

Customer service

Communication skills

Organizational abilities

Prioritization

Onsite work

Education

Technical certifications or related degree

Tools

Microsoft 365

Active Directory

Help Desk software

PowerShell

Job description

Job Details

Salary: $50,000 - $65,000 per year

A bit about us

We are a well-established industrial services organization with decades of experience supporting commercial and industrial clients throughout the Midwest. Our company has built its reputation on quality craftsmanship, long-term customer relationships, and investing in our employees. Our corporate culture combines the stability of an established organization with the opportunity to learn, grow, and contribute across multiple business operations.

Why join us

• Stable organization with decades of continued success.
• Opportunity to work directly alongside experienced IT leaders who enjoy mentoring and developing employees.
• Broad technical exposure across networking, infrastructure, Microsoft technologies, security, hardware, and end-user support.
• Variety in your day—you'll solve new challenges instead of doing the same thing every day.
• Small, collaborative IT team where your work has a visible impact across the organization.
• Company that encourages continuous learning and professional development.
• Opportunity to grow your technical skillset while supporting multiple locations and technologies.

Position Summary

The IT Support Specialist serves as the first point of contact for employees requiring technical assistance while supporting day-to-day IT operations across multiple company locations. This individual will troubleshoot hardware and software issues, manage support tickets, configure new equipment, maintain documentation, and assist with infrastructure projects while working closely with senior IT leadership.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, takes pride in delivering consistent support, and is eager to continue expanding their technical knowledge.

Primary Responsibilities

• Serve as the first point of contact for IT support requests.
• Manage and resolve Help Desk tickets in a timely manner.
• Configure and deploy new computers, software, and mobile devices.
• Troubleshoot Windows operating systems and Microsoft 365 applications.
• Support Active Directory user administration.
• Assist with antivirus management and system patching.
• Utilize remote support tools to assist users across multiple locations.
• Support printers, scanners, copiers, networking, and mobile devices.
• Maintain accurate IT documentation.
• Assist with infrastructure and technology improvement projects.
• Train users on basic technology functions.
• Participate in continuing education to remain current on emerging technologies.

Qualifications

• 2+ years of Help Desk, Desktop Support, or IT Support experience preferred.
• Experience supporting Windows operating systems.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Experience using Help Desk or ticketing software.
• Knowledge of printer support and hardware troubleshooting.
• Exposure to networking, VPNs, or Wi-Fi is beneficial.
• Linux, WSUS, PowerShell, or security experience is a plus.
• Strong customer service and communication skills.
• Excellent organizational and prioritization abilities.
• Comfortable working onsite in a collaborative office environment.
• Technical certifications or related degree preferred but not required.

Equal Opportunity Statement

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Background Checks and Privacy

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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